Refund policy

WANTA GEMS & LAPIDARY LLC — RETURN & REFUND POLICY
We want you to be confident in your purchase from Wanta Gems & Lapidary LLC. Because gemstones, jewelry, lapidary work, and custom pieces require careful handling, the following return and refund policy applies.
14-DAY RETURN PERIOD
You may request a return within 14 days after your order is delivered.
To qualify for a return, the item must be in the same condition in which it was received, unused, unaltered, and returned with its original packaging and any documentation supplied with the item. Proof of purchase is required.
STARTING A RETURN
Please contact us at sirasirlapidaryart@gmail.com before sending an item back.
Returns sent without prior authorization may not be accepted. After a return request is approved, we will provide return instructions and the appropriate return address.
GEMSTONES & JEWELRY
Loose gemstones and jewelry must be returned in their original condition.
Items that have been damaged, altered, set into or removed from jewelry, resized, engraved, recut, repolished, treated, or otherwise modified after delivery may not qualify for return.
Any gemstone documentation, reports, certificates, packaging, or accessories supplied with the item should also be returned.
CUSTOM WORK & NON-RETURNABLE ITEMS
Custom faceting, recutting, polishing, commissioned jewelry, personalized items, special orders, and other work produced specifically for a customer are generally final sale once the work has been performed.
This does not limit any rights available to a customer under applicable law or remedies where an item arrives damaged or materially differs from the agreed order.
DAMAGED, INCORRECT OR PROBLEM ORDERS
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, or materially different from what you ordered, contact us as soon as possible at sirasirlapidaryart@gmail.com and provide your order information and photographs of the item and packaging when appropriate.
We will review the situation and provide instructions regarding the available resolution.
RETURN SHIPPING & HIGH-VALUE ITEMS
Return instructions will be provided after a return is authorized.
High-value gemstones and jewelry should be securely packaged and may require tracking, signature confirmation, and appropriate shipping insurance.
Responsibility for return-shipping costs will depend on the reason for the return and applicable law.
Customers should not send high-value gemstones, jewelry, or other valuable merchandise back without first receiving return instructions from Wanta Gems & Lapidary LLC.
REFUNDS
Once an authorized return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. The time required for the refund to appear may vary depending on the bank, card issuer, or payment provider.
Original shipping charges are generally non-refundable unless the return results from our error, damage in transit for which we are responsible, or applicable law requires otherwise.
INTERNATIONAL ORDERS
International customers are responsible for complying with applicable customs and import requirements.
Any mandatory consumer cancellation, return, or refund rights provided by laws applicable to the transaction will continue to apply.
QUESTIONS
For questions regarding returns or refunds, please contact:
Wanta Gems & Lapidary LLC
Email: sirasirlapidaryart@gmail.com
Phone: +1 (612) 928-5992
Minnesota 55425, United States