Shipping policy

WANTA GEMS & LAPIDARY LLC — SHIPPING POLICY
Thank you for shopping with Wanta Gems & Lapidary LLC. We take care when packaging and shipping gemstones, jewelry, lapidary products, artwork, and other merchandise.
ORDER PROCESSING
Orders are generally prepared for shipment after payment has been successfully processed. Processing time may vary depending on the product, order size, security verification, weekends, holidays, or other circumstances.
Custom faceting, recutting, polishing, commissioned jewelry, personalized products, and special orders may require additional production time. Estimated completion times for custom work may be communicated separately.
DOMESTIC SHIPPING — UNITED STATES
Our current shipping options within the United States are:
Standard Shipping: $8.00
Free Standard Shipping on orders of $70.00 or more
Estimated transit time: 3–5 business days
Express Shipping: $15.00
Estimated transit time: 1–2 business days
Delivery times are estimates and do not include order-processing time.
Shipping options, eligibility, rates, and estimated delivery dates displayed at checkout will control if they differ from the information stated in this policy.
TRACKING
When tracking is available, customers will receive tracking information after the order has been shipped.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
HIGH-VALUE GEMSTONES & JEWELRY
Because we sell gemstones, jewelry, and other potentially high-value merchandise, certain orders may require additional shipping protection.
Depending on the value and destination of an order, Wanta Gems & Lapidary LLC may require tracking, shipping insurance, signature confirmation, identity or address verification, or other reasonable security measures before shipment or delivery.
High-value orders may require additional processing time.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please contact us as soon as possible if you discover an error in your shipping address. We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the shipping carrier.
Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by applicable law.
DELIVERY DELAYS
Delivery estimates are not guaranteed unless expressly stated otherwise.
Weather, carrier disruptions, holidays, customs processing, security inspections, natural events, and other circumstances outside our reasonable control may cause delays.
We will assist customers with available shipment information when appropriate.
LOST, DAMAGED OR MISSING PACKAGES
Please contact us promptly if your package arrives damaged, appears to have been lost, or contains an incorrect item.
For damaged shipments, please retain the item, packaging, shipping label, and packing materials and provide photographs when requested. These materials may be necessary to investigate the shipment or submit a carrier or insurance claim.
We will review each situation and determine the appropriate resolution in accordance with the circumstances, carrier requirements, our Return & Refund Policy, and applicable law.
INTERNATIONAL SHIPPING
International shipping may be offered to selected destinations as our business expands.
Available international destinations, services, and shipping charges will be displayed at checkout when international shipping is available.
International customers are responsible for complying with the import laws and customs requirements applicable to their destination.
Customs duties, import taxes, brokerage charges, VAT, or other governmental fees may apply to international shipments. Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the customer's responsibility.
Customs processing may also cause additional delivery delays.
We do not guarantee that every gemstone, jewelry item, rough material, or other product can legally be shipped to every country. Orders may be cancelled and refunded when shipping or import restrictions prevent lawful fulfillment.
CUSTOM AND LAPIDARY SERVICE ORDERS
Shipping arrangements for customer-owned gemstones or materials sent to us for faceting, recutting, polishing, evaluation, or other services may be handled separately from ordinary product orders.
Customers should contact us before sending valuable gemstones or materials to us. Do not send high-value materials without first receiving shipping instructions from Wanta Gems & Lapidary LLC.
RETURNS
Return shipments are governed by our Return & Refund Policy. Customers should obtain return authorization before sending merchandise back to us.
High-value returns may require tracking, signature confirmation, secure packaging, and appropriate insurance.
CONTACT US
Wanta Gems & Lapidary LLC
Email: sirasirlapidaryart@gmail.com
Phone: +1 (612) 928-5992
Minnesota 55425, United States